Your Custom Text Here

Shipping Policy

Last updated: 5 November 2026

Thank you for supporting my art business. We take care when preparing and packaging your orders and want your artwork or products to arrive safely.

Please read the following information about our shipping and delivery process.

1. Order processing and dispatch

We aim to dispatch orders within 3–5 business days of receiving your order and payment confirmation.

Please note that this is an estimated processing timeframe and may vary depending on the nature of the product, availability and order volume.

Original artworks are carefully prepared and packaged before dispatch. Products fulfilled through our print-on-demand partner, Gelato, are subject to their production and fulfilment timeframes.

You will receive confirmation when your order has been dispatched, where applicable.

2. Shipping and delivery timeframes

Delivery timeframes depend on your location and the shipping service used.

Any delivery timeframes provided are estimates only and are not guaranteed. Delays may occur due to postal or courier services, weather conditions, public holidays, peak periods or other circumstances outside our control.

Orders fulfilled through Gelato may have different production and delivery timeframes from original artworks.

3. Shipping costs

Shipping costs are calculated at checkout based on the items purchased, delivery destination and available shipping options.

Where applicable, shipping charges will be displayed before you complete your purchase.

4. Tracking your order

Where a tracking service is available, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active within the carrier's system.

Once your order has been handed to the relevant delivery provider, delivery is managed by that provider.

5. Lost, delayed or missing orders

We use third-party postal and courier services to deliver orders. While we take care to ensure orders are correctly packaged and dispatched, we cannot guarantee delivery times or prevent delays or delivery issues once an order is in transit.

If your order appears to be delayed or missing, please contact us with your order details so we can assist with making enquiries with the relevant delivery provider.

Please ensure that your delivery details are correct when placing your order.

We are not responsible for delivery issues arising from incorrect or incomplete addresses supplied by customers, subject to your rights under Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law.

6. Damaged items

We take care when packaging artwork and products to minimise the risk of damage during transit.

If your order arrives damaged, please contact us as soon as possible and provide photographs of the item and its packaging.

We will review the issue and work with you to determine an appropriate resolution in accordance with our obligations under Australian Consumer Law.

7. International shipping

Where international shipping is available, customers are responsible for providing accurate delivery information.

International orders may be subject to customs duties, taxes or import charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

International delivery timeframes may vary depending on customs processing and local delivery services.

8. Incorrect delivery information

Please check your delivery address carefully before completing your purchase.

If you notice an error, contact us as soon as possible. While we will do our best to assist, we cannot guarantee that an address can be changed once an order has entered production or been dispatched.

9. Contact us

If you have any questions about shipping or the delivery of your order, please contact us via email or the website.