Your Custom Text Here
Privacy Policy
Last updated: 5 November 2026
1. Introduction
Welcome to MarissaPletz.com
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, browse our artwork and products, make a purchase, or contact us.
Our website is hosted on the Squarespace platform, and we use third-party service providers, including Gelato, to assist with the sale, production and delivery of certain products.
We aim to handle your personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
By using our website, you acknowledge that you have read this Privacy Policy.
2. What personal information we collect
The type of personal information we collect depends on how you interact with our website and business.
This may include:
Contact information: Your name, email address, telephone number and postal or delivery address.
Order information: Details of products purchased, order history, delivery preferences and transaction details.
Payment information: Payment and billing information required to process your purchase. Payments are processed through third-party payment providers. We do not intentionally store your full credit or debit card details.
Enquiry information: Information you provide when contacting us through our website, email or social media.
Marketing information: Your email address and preferences if you subscribe to receive updates, news or information about new artwork and products.
Website usage information: Information about how you interact with our website, including your IP address, browser type, device information, pages visited and other website activity collected through cookies and similar technologies.
We only seek to collect information that is reasonably necessary for operating our business and providing our products and services.
3. How we collect your information
We may collect personal information in several ways, including:
When you browse or interact with our website.
When you purchase artwork or products through our online store.
When you complete a contact form or send us an email.
When you subscribe to our mailing list or marketing communications.
Through cookies and other website analytics technologies.
Through third-party service providers involved in processing your order or delivering our services.
You are not required to provide personal information when browsing our website. However, some information is necessary to process purchases, arrange delivery or respond to enquiries.
4. How we use your information
We collect and use personal information for purposes including:
Processing and fulfilling orders.
Arranging payment, production, shipping and delivery.
Communicating with you about purchases, orders and enquiries.
Providing customer service and responding to requests.
Sending marketing communications where you have subscribed or otherwise consented, as required by law.
Improving our website, products and customer experience.
Maintaining business, accounting and transaction records.
Meeting our legal and regulatory obligations.
Protecting our business against fraud, unauthorised transactions and security risks.
We will not use your personal information for unrelated purposes without your consent, unless otherwise permitted or required by law.
5. Third-party service providers
To operate our online art business, we use third-party platforms and service providers. These providers may collect, process or store personal information as part of the services they provide.
Our key providers include:
Squarespace
Our website is hosted and operated using Squarespace. Squarespace provides website hosting, online store functionality and related services.
When you visit our website or make a purchase, information may be collected and processed through Squarespace, including website usage information, contact details and order information.
You can read more about Squarespace's privacy practices here:
https://www.squarespace.com/privacy/
Gelato
We use Gelato as a print-on-demand and fulfilment provider for selected products sold through our website.
When you purchase a Gelato-fulfilled product, relevant information may be shared with Gelato to enable production and delivery. This may include your name, email address, delivery address, order details and other information required to fulfil your purchase.
Gelato may also share relevant information with its printing, production and delivery partners to complete your order.
You can read more about Gelato's privacy practices here:
https://www.gelato.com/au/legal/privacy
Payment providers
Payments made through our website are processed by third-party payment providers. Your payment information is handled in accordance with the relevant provider's privacy and security practices.
Other service providers
We may also use other service providers from time to time, including website analytics, email marketing, customer communication and delivery services. These providers may access personal information where reasonably necessary to perform services on our behalf.
We take reasonable steps to ensure that third-party providers handle personal information appropriately.
6. Overseas disclosure of personal information
Some of the third-party platforms and service providers we use may store or process personal information outside Australia.
For example, Squarespace operates an international platform, and Gelato uses an international network of printing and fulfilment partners. Depending on the location of your order and the services involved, your personal information may be processed or disclosed to overseas recipients.
These countries may include the United States, countries in Europe and other countries where our service providers or their fulfilment partners operate.
We take reasonable steps to use reputable providers and protect personal information when it is disclosed to third parties.
7. Cookies and website analytics
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies are small files stored on your device that help websites remember preferences and collect information about website activity.
We may use cookies and analytics technologies to:
Understand how visitors interact with our website.
Monitor website traffic and performance.
Improve website functionality and content.
Remember certain preferences.
Support website security and functionality.
Some cookies may be placed by third-party services integrated with our website.
You can manage or disable cookies through your internet browser settings. Please note that disabling certain cookies may affect how some parts of our website function.
For further information about Squarespace's use of cookies, visit:
https://www.squarespace.com/cookie-policy
8. Marketing communications
If you subscribe to our mailing list, we may use your email address to send you updates about new artwork, product releases, news, events and other information about our business.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us directly.
We will not sell your email address or personal information to third parties for their own marketing purposes.
We may still contact you with important transactional information relating to an order or purchase.
9. How we store and protect your information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically through our website platform and the systems of our third-party service providers.
We use reputable service providers and take reasonable measures to protect the information we hold.
However, no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by third-party platforms.
10. How long we retain your information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer service, maintaining business records and meeting legal obligations.
Some information, including transaction and financial records, may need to be retained for periods required by Australian taxation and other applicable laws.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate and legally permitted.
11. Accessing and correcting your personal information
You may contact us to request access to personal information we hold about you or to request that incorrect or outdated information be corrected.
We will respond to reasonable requests in accordance with applicable privacy laws.
In some circumstances, we may be unable to provide access to certain information, including where we are legally permitted or required to refuse access.
To make an access or correction request, please contact us using the details provided below.
12. Privacy complaints
If you have a concern or complaint about how we have collected, used, stored or disclosed your personal information, please contact us.
We will take your concerns seriously and aim to respond within a reasonable timeframe.
If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies to our business, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au/
13. Third-party websites
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, content or security of external websites. If you visit another website through a link on our website, we encourage you to review its privacy policy.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or applicable legal requirements.
Any updates will be published on this page, with the revised date shown at the top of the policy.
We encourage you to review this page periodically.
15. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Location: Central Coast, Australia
Website: www.marissapletz.com