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Returns Policy
Last updated: 5 November 2026
We want you to be happy with your purchase and take care when preparing and packaging artwork and products for delivery.
Please read the following information about returns and refunds.
1. Change-of-mind returns
We do not generally accept returns or provide refunds simply because you have changed your mind about a purchase.
This includes choosing the wrong size, colour or style, or deciding that you no longer want the item.
Please consider your purchase carefully and review the artwork or product details before placing your order. If you have questions about an artwork or product before purchasing, please contact us and we will be happy to help where possible.
This policy does not affect any rights you may have under Australian Consumer Law.
2. Original artwork
Original artworks are unique pieces and, unless otherwise stated, are not available for return due to change of mind.
Please carefully review the photographs, dimensions and description of an artwork before purchasing. If you would like additional information or photographs before making a purchase, please contact us.
3. Prints and made-to-order products
Some prints and other products are produced specifically in response to your order, including products fulfilled through our print-on-demand partner, Gelato.
These products cannot generally be returned because of a change of mind once production has commenced.
However, this does not affect your rights under Australian Consumer Law if the product is faulty, damaged, does not match its description or otherwise fails to meet the consumer guarantees that apply to it.
4. Damaged or faulty items
If your order arrives damaged, faulty or significantly different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
Your order number.
A description of the issue.
Clear photographs of the item.
Photographs of the packaging, where relevant.
We may ask you to provide additional information or return the item so that we can assess the issue.
Where a product is found to have a fault or does not meet the applicable consumer guarantees, we will provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a replacement, repair or refund.
5. Incorrect or incomplete orders
If you receive an item that is different from what you ordered, or your order is missing an item, please contact us as soon as possible.
We will investigate the issue and, where appropriate, arrange a replacement, refund or other suitable remedy.
6. Returning an item
If we agree that an item needs to be returned, we will provide instructions on how to return it.
Please do not send an item back without contacting us first.
Where a return is required because an item is faulty, damaged or otherwise does not meet the applicable consumer guarantees, we will work with you regarding reasonable return arrangements in accordance with Australian Consumer Law.
7. Refunds
Where a refund is approved, the refund will generally be made to the original payment method.
The time it takes for a refund to appear in your account may depend on your bank or payment provider.
8. Australian Consumer Law
Nothing in this Returns Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
The Australian Consumer Law provides consumers with certain rights and guarantees that cannot be excluded.
9. Contact us
If you have any questions about a return, refund or your order, please contact us via email or the website.